Frequently Asked Questions

What features and appliances come with the apartment?

Each apartment home at The Hathway at Willowbend includes stainless steel appliances such as a refrigerator, microwave, and dishwasher, and washer and dryer connections. Many of our upgraded Mesquite apartments also feature walk-in closets, ceiling fans, and granite countertops, creating a comfortable and modern living space.

What amenities does The Hathway at Willowbend offer?

The Hathway at Willowbend offers a resort-style pool, grilling areas, a business center with complimentary WiFi, and dog stations throughout our community.

How do I submit maintenance requests, and do you offer 24/7 emergency maintenance?

For non-emergency maintenance, you can submit a request anytime through our online resident portal. We also provide 24/7 emergency maintenance for urgent issues. If you’re experiencing an emergency, please call our office and select the emergency option so we can assist you right away even after hours.

How can I pay rent?

Rent can be paid through our online portal using certified funds or a credit or debit card, and you can even set up automatic payments, just note that certain payment methods may include a convenience fee.

Are utilities included in the rent?

Utilities are not included in the rent at The Hathway at Willowbend. Residents are responsible for electric, internet, and cable, and typically pay a separate, usage-based charge for water, sewer, and trash that is billed through the community each month.